The starting point for every business model innovation is a precise analysis of the previous business model, on the basis of which a new business model is then developed and the measures required to implement it are determined.
As part of the analysis of the old business model, both the value proposition for the customer and the internal processes with their individual elements are examined more closely.
In the case of the value proposition for the customer, it is examined how the target group and its needs have developed, whether the range of services still suits the needs of the target group and whether the earnings model is still profitable for the company.
The other side of a company's business model, the internal processes, is analyzed just as precisely. It examines whether the company is positioned in terms of value chain, cost model and organization in such a way that it can fulfill the value proposition for the customer and at the same time generate a profit.
Responding to changing customer needs and staying profitable
The online mail order company Amazon, for example, found that many of its customers not only wanted to buy its original range of books online, but also other products. Amazon therefore gradually expanded its range to include music, film and game DVDs and finally numerous other products, all of which required the same sales capacities as the original product "book" and therefore only caused small additional costs.
In this case, the starting point for adapting the business model was that the needs of the target group were different than originally assumed. However, a change in the business model may also be necessary if the customer needs have remained the same but a competitor is making a more attractive offer, or if the range of services still fits the needs of the target group but the business cannot be operated profitably enough .
The platform strategy of the car manufacturer Volkswagen aims to standardize as many components as possible so that they can be used in as many models as possible from its current ten subsidiary manufacturers. This not only allows Volkswagen to use economies of scale in the manufacture of components, but also makes the manufacturer less dependent on fluctuations in demand for individual models.